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 A Lesson Learned...

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Bloodhound1958
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PostSubject: A Lesson Learned...   Thu Dec 28, 2017 8:36 am

As you guys up north surely know these last few days have been brutal with the cold. I awoke yesterday morning to find that the furnace had quit. After a quick inspection I saw that the draft inducer motor had seized. This happened once before about 8 years ago. I decided to call our local furnace parts supplier. They told me they had only one in stock priced at $540.00... However they refused to sell it to me because I'm not a licensed heating contractor.

Being in a rush I figured I'd have a contractor do it. I called 2 locally. I explained to the receptionist of the first outfit what the problem was and where the part could be had. About 15 minutes later this asshole calls me and starts the conversation out with "Ok Mr Fix It, why don't you go get the part and fix it your damn self seeing as how you already know what's wrong with it." Totally taken back I explained that I had to be to work and was in a pinch and that the parts co won't sell me the part. Totally infuriated he tells me Ok there's a part markup to $750.00 and for me to walk through your door is an additional $500.00 and there's no guarantee the price won't stop there. I told the guy to go you know what and that was that.

The second guy called me and was very nice. I explained what the problem was and he told me to try another local parts distributor and gave me the number. He explained that he was very busy and that they would sell me the part to do the repair myself. His only concern was that we were warm and said to call him back if I needed additional help. I then called and they had only one in stock and it was priced at $383.00 dollars. I drove out there, picked it up and after switching it out VOILA!!! Heat like gangbusters again!

So in essence, the moral of the story is there are good people out there and there are bad. God help anyone who deals with the first guy. Probably sell his own mother or steal the gold fillings out of your teeth for a buck.

Stay warm my friends! Smile

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PostSubject: Re: A Lesson Learned...   Fri Dec 29, 2017 2:13 am

Wow, that first guy was a dick! How the hell does he stay in business? I'm glad you were able to get it fixed! what a pain in the ass these newer furnaces are. I've had trouble with ours as well. when the draft blower starts, there's a pressure switch that indicates that it's running, and allows the burners to stay lit. Well the damn thing keeps getting plugged, and periodically the furnace quits. I have to pull the little hose off and blow into it to get it functioning again. The old furnace never had these troubles.

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PostSubject: Re: A Lesson Learned...   Fri Dec 29, 2017 8:17 am

I had a similar problem with my furnace and like you local Parts houses would not sell to me. Luckily we have a gas fireplace and I ended up ordering on line with next day shipping.

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PostSubject: Re: A Lesson Learned...   Sun Dec 31, 2017 1:25 am

There are some good people out there and there are really some people that just don't care. Wayne that first guy that called you should be ashamed of himself. I have words for people like that but keep them thoughts in my mind..lol. About two years ago we had a bad experience with our furnace. It was about 10:30 at night when all of a sudden it went out. We quick called gas plus and about an hour later this guy shows up! All good and we were very pleased to see him even though it looked like he was half asleep. Well it turned out to be the gas regulator was bad and he replaced it. All good up to this point but I asked him if it was normal to smell gas like this.. His reply was yep because he had open the system and it would take a bit before the gas smell would dissipate.. I said okay and thanks! Well as the night went on I could continue to smell gas. But I thought it was taking some extra time to fully clear and I seem to have a nose like a blood hound... Well 2:30am rolls around and I was like no way! Theres something wrong here. I ran down to the basement and I knew this wasn't right and my eyes began to water from the strength of the gas. My heart racing I quick ran upstairs and called gas plus immediately.. The lady said don't turn on any lights and don't hang up the phone. And get out of the house immediately.. So I raced and got everyone up and made sure nothing was touched. Before I knew it there was a knock on the door.. Quickly answered it and it was a cop and he said he was here to escort us away from the house. I was like shocked because I never had anything like this happen.. He was very quick and got us into his squad car that was at the end of the driveway.. And remember we all just through ourselves together so we weren't dressed at all for the cold weather and time was of the essence. We all got into the cop car and he drove to the end of the block where we met the gas plus guy. Even though the gas plus guy that showed up wasn't the same guy that had been to our house hours before this guy quickly got out and jumped into what looked like a hazmat suit. In the meantime now the fire department showed up along with an ambulance on stand by. Lights flashing everywhere and now even the neighbors were up wondering what the heck was going on. All this commotion had everyone up in the neighborhood. The gas guy goes and shuts the gas off at the meter and came back and said the gas levels are very high at the entry door to the house so he needed to let it clear more. After a good hour passed and the levels of the gas had went down to a more safe level he went in and discovered that the guy prior forgot to tighten the main gas line to the new regulator that he had replaced. He also said we were very lucky because know safety feature would have caught this type of leak. And this could have turned out in a very bad way with the high levels of gas that were present. The moral of my story is I thank God for watching over us. And I also was very thankful for how fast everyone that came to help. Heres the kicker the guy that showed up in the cop car was a guy that was in the service with me. Along with a few in the fire dept. And one in the ambulance.. When it came across the scanner those guys came to my side. I will never forget that.. God Bless them..

Oh yah for those that are wondering..The first guy that came to our house to fix the furnace the first time.. Well turns out Gas Plus let him go after our little whooopsy.. Not that we asked for that but there were many missteps he didn't do and gas plus said things like that there is zero tolerance.

Sorry for such a lengthy story.. But I had to share it with you guys..
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PostSubject: Re: A Lesson Learned...   Thu Jan 04, 2018 9:11 am

Glad you were all safe Brian! That's quite the story. I always watch repairmen like a hawk from start to finish because of things like that.

My furnace is old. Probably 35 years old. Stainless steel heat exchanger with a lifetime warranty. Works great and I see no reason to fork out 4-5k for a new one. When the motherboard goes that will be a different story.

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